The minimum wage (and the likelihood of its continued climb) has been making a lot of news lately, with a recent Eater report predicting Seattle’s minimum wage increase could upend the industry. The concerns about impacts to the industry aren’t so far-fetched: A study by Harri found that restaurants around the country have responded to minimum wage increases by raising menu prices (71 percent), reducing employee hours (64 percent) and eliminating jobs (43 percent) — all factors that can impact a restaurant’s service model and quality, as well as guest traffic. As the Eater report suggests, the changes can affect the overall experience of dining out, ushering in new service charges, more QR codes in place of servers, and more robots in the kitchen in place of kitchen staff. It’s a future worth contemplating, particularly if your restaurant operates far differently now but might have to modify operations to accommodate economic pressures going forward. Looking at your service model, where is there room for adaptation if needed? Where might you be able to weave in tech-supported changes that make your operate more efficiently while still upholding your values and making your restaurant feel like the same business guests know?
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In June 2022, the Fed increased rates by 75 basis points in an effort to slow down the highest inflation the U.S. has experienced in 40 years. Just a few weeks later, in the wake of the announcement that the Consumer Price Index climbed 1.3 percent over May results – the most since 2005 – we’re facing yet another likely increase. An interest rate spike of similar (or slightly larger) size is expected when policy makers meet again at the end of this month. Of course, rapidly escalating prices and the increasingly likely prospect of a recession don’t come as welcome news for consumers or restaurant operators. But it’s important to look beyond the gloom and doom: To put today’s economy in perspective, consider the Great Recession of 2008. The biggest economic downturn in nearly a century also turned out to be an important generator of opportunities for the restaurant industry. It marked the explosion of fast-casual restaurant concepts – the category hardly existed before 2008. It ushered in a period in which consumers spent a larger percent of their food budgets in restaurants. Real estate became less expensive, restaurants grew in number and the industry became a larger part of the overall economy. The decade following the 2008 downturn was also a period of growth and increasing sophistication for franchising. The recession laid the foundation for how consumers now integrate restaurants into their daily lives. There are new opportunities in the current environment too, even if they may be difficult to see at the moment. Larry Reinstein of LJR Hospitality advises operators to take some steps to be in a stronger position to seize the opportunities that do come along: Continue to reengineer your menu. Reduce the size of it and make sure that the items you offer are profitable and make best use of your labor hours and supply. Take a look at the hours you are open and consider making small changes of even an hour or half hour to improve efficiency. Consider how you can provide better value – not necessarily a cheaper experience but a great experience for the money charged. That could mean investing in culinary talent and your overall team so they can perform better and with greater consistency. Look for opportunities to secure capital – consider options such as crowdfunding if banks are hesitant to lend. Recessions are periods in which consumers trade down – but they still have to eat. For businesses that can operate efficiently enough to power through an economic downturn, this period could be an opportunity to serve and earn the trust of a new breed of guest. |
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