 Even before the pandemic, the shift from on-premise to off-premise dining was happening. But the pandemic truly accelerated it, and even as people return to restaurant dining rooms now, there is still a way to go before things look the way they did a couple of years ago. To be sure, the trend is especially stark for full-service restaurants – new data from FSR Magazine indicates that in September of 2019, 80 percent of traffic at full-service restaurants was on-premise (compared to 20 percent for carryout), whereas the mix in September of 2021 was 56 percent on-premise, 44 percent carryout. Still, across restaurant categories, an operator needs to make a clear-eyed assessment of their business model in light of current market conditions, then take steps to protect the business for the long term. That means expanding, not limiting, opportunities to serve guests – and resisting the urge to revert back to how you were operating pre-pandemic. Consider new opportunities for catering, particularly as businesses are looking for ways to maintain connections between hybrid workers and clients. Keep communication open with neighboring restaurants and complementary businesses that may be able to pool resources, share staff, or collaborate with you on promotions. Think about how to make it easier and faster for your food to reach guests who want to eat it off-premise, whether that means assessing third-party delivery providers to find the best-possible arrangement, starting an in-house delivery service or using a ghost kitchen.
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 Takeout is here to stay (and even if you’re eager to serve a full dining room again, you have reason to be happy about the takeout part). The proof is in the numbers. According to a new survey of more than 2,000 U.S. consumers by Paytronix Systems, 63 percent of the money that U.S. consumers spent on food orders last year was on food eaten at home. Digital channels supported those orders by a large margin: Of the money consumers spent online on food orders, 89 percent was spent on orders placed via desktop websites, mobile apps and aggregator apps. What’s more, the research found that consumers spent 50 percent more on average when they placed orders online for takeout. Paytronix CEO Andrew Robbins says that in 2021, a consumer’s ability to order online, collect orders via a drive-thru or curbside pickup, and earn rewards through loyalty programs will create the most opportunities for restaurants. This makes it all the more critical to be able to use your POS to quickly summon information about what your recipes cost, which menu items deliver the most profitability, and what items a guest has ordered in the past. If your restaurant receives a grant from the American Rescue Plan, consider using it to fine-tune your tech to streamline your takeout so you can suggest the profitable items and combinations that a guest is most likely to crave time and again.
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