Full-service restaurants have had an especially challenging road in recent years – and the belt-tightening that has come with inflation hasn’t helped. A report from Fortune said that Gen X and boomers are the sole demographics that can afford to dine at high-end restaurants right now. But fortunately, technology is helping the segment find ways to deliver full-service meals (and what feel like high-value experiences) to guests. Specifically, full-service restaurants are doubling down on AI and automation, according to FSR Magazine. Like brands in other restaurant segments, they are using AI to deliver more personal experiences to guests and maximize order accuracy. But beyond that, AI is also helping the full-service segment innovate, which could otherwise be a challenge at a time when more consumers may hesitate to spend money on higher-end meals. AI is transforming how these restaurants plan, develop, and test new concepts. Using AI, a restaurant can create “digital twins” – models that allow them to experiment with a variety of kitchen workflows, dining room configurations and staffing levels, for example. As a result, full-service operators may be better able to predict how service levels, traffic flows or other elements of the business would likely be affected if they made such changes in real life. Then, when changes are made, immersive, AI-supported simulations can be used to train employees on how to anticipate and navigate the scenarios that may arise as a result. Of course, segments beyond full-service can benefit from these tools too.
0 Comments
Are you considering adopting new tech to better manage labor costs? Looking to California might provide some examples of how it can be done. The state’s recent decision to raise the minimum wage for quick-service restaurant workers to $20 has reopened discussions about how technology might be used to automate or streamline restaurant tasks, according to a recent report from Restaurant Technology News. It said the California Restaurant Association has confirmed that some restaurant operators are either deciding against expansion or are closing stores as a result of the decision. Even if you’re not dealing with a mandated wage increase in your state, you’ve likely been considering how to weave new technology into your business to operate more efficiently. Research from the National Restaurant Association found that nearly half of the restaurants they surveyed plan to use technology and automation to manage labor shortages. One-quarter of respondents said they plan to use self-ordering and payment kiosks specifically. Beyond labor, the National Restaurant Association’s survey found that operators’ top priorities for technology spending this year include digital and location-based marketing; loyalty and reward systems; back-office technologies that help operators manage food safety compliance, tax compliance and finance; inventory control and management; and point-of-sale systems.
|
More tech articlesWill your tech provider survive?A new source to help restaurants navigate tech landscapeCreate a cross-functional team to protect against evolving cyber threatsArchives
September 2024
Categories
All
|